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Our Commitment to Child Safety
At ShuleGram, the safety, privacy, and well-being of Children ("Learners") are the foundation of our platform. This policy outlines the specific, non-negotiable measures we take to protect every child using our services.
Safety by Design: Every feature is built with a child's protection as the primary requirement.
This policy supplements our main Data Protection Policy and should be read in conjunction with it.
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Definition of a Child
For the purpose of this policy, a "Child" or "Learner" is any person under the age of 18 whose data is processed on the ShuleGram platform.
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Core Principles
The Child's Best Interests are Paramount: All decisions regarding feature design and data handling are made with the child's best interests as the primary consideration.
Verifiable Parental Consent is Mandatory: No Child's profile is created or data processed without explicit, verifiable consent from a Parent or Legal Guardian.
Minimal Data Collection: We only collect and use the minimum amount of data necessary for the app's educational purpose.
Transparency and Control: Parents have full visibility and control over their child's data and digital footprint on the platform.
Zero Tolerance for Harm: We have zero tolerance for any form of bullying, harassment, exploitation, or harmful content.
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Key Protective Measures
Account Creation and Verification
- A Child cannot create their own account
- Accounts for Learners are created by verified Teachers or Parents
- Mandatory parental consent before profile activation
- Teacher accounts verified against school records and TSC database
Strictly Controlled Visibility and Interaction
Walled Garden
No Private Messaging
Moderated Interactions
A Child's profile, photos, videos, and showcased work are never publicly visible. Access is restricted to:
- The Child's verified Parent(s)/Guardian(s)
- Authorized Teachers and staff at the Child's school
All communication happens in the open, moderated feed connected to a post.
Advanced Media Safeguards
Facial Blurring
Automatic blurring in group photos for children without consent
View-Once Mode
Sensitive content viewable only once per recipient
Watermarking
All media imperceptibly watermarked with user ID
AI and Analytics with Guardrails
- Purpose-limited AI strictly for educational support
- Behavioral analytics for positive feedback only
- No automated decision-making without human review
- Never used for profiling or targeted advertising
Safe Marketplace (Parents Only)
- Services marketplace is a parent-only feature
- Learners cannot see, access, or interact with the marketplace
- All service providers vetted (identity and qualifications verified)
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Prohibited Conduct and Reporting
Strictly Prohibited:
Sharing abusive, bullying, sexually suggestive, or harmful content
Using the platform to harass or groom a Child
Attempting to contact a Child outside moderated channels
Downloading and redistributing a Child's image without permission
Report a Concern
We provide a simple, prominent "Report a Concern" button within the app. All reports are reviewed by our dedicated human moderation team within 24 hours.
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Parental Rights and Controls
As a Parent, you have the right to:
Give, refuse, or withdraw consent at any time
Review all data we hold about your Child
Request correction or deletion of data
Control Learner Profile settings (10+ years)
Be notified of any breach or incident involving your Child's data
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Our Commitment to Education
We are committed to educating our community:
Resources for Parents
Guides on digital safety and how to talk to children about online privacy
Training for Teachers
Guidelines on responsible sharing and recognizing signs of digital distress
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Contact for Child Safety Concerns